Dealing with difficult issues

The writings of Susan Scott say it so well: “Burnout happens, not because we’re trying to solve problems but because we’ve been trying to solve the same problem over and over and over”.

Imagine how much energy and emotion it takes to avoid difficult people, difficult conversations and difficult issues. Think about how weighed down you are with those items on your to-do list that you keep putting off. Take courage and tackle them head on. But be realistic. Choose 1 for today, or the next few days. These are not easy items, but focusing on one at a time will move them off your to-do list.

Here is a simple technique that actually works when you focus on your difficult item ‘du jour’:

Select an issue that you just can’t get rid of
Write it down in 1-2 sentences. Get to the core of the problem?
Write a sentence stating why it is important. Let’s be clear that it really is worth working on.
Write down what you have done so far
List any people you could call on to help/advise
Note down any random idea that comes to mind on how to tackle the issue from a different direction.

For example:
– Is there a different way to look at it
– Can someone else influence the situation/person
– Can the issue be reframed in a completely different way, such as, “rather than seeing Jane as a negative and destructive know-it-all” maybe “Jane could be used as a critical reviewer”. In other words use the difficult aspect of the other person to your advantage. You will build bridges in the process.
Think laterally. No straight lines in your answer.

Try it. If it doesn’t work try your next idea. The fact that you are doing something about the issue will mean that it shifts, even if not fully resolved. Far better than letting it ‘grow’ unattended.